Support
Real people, who can see your account but never your files — Yester can’t read them and neither can we.
Email us
Write to support@yesterbackup.com from the address on your account. Tell us which Mac or drive it’s about and what you saw on screen; screenshots help.
Yester
Email support
Answers within one working day
Yester Pro
Priority support
Front of the queue, answers within hours
Yester Max
24/7 support
Around the clock, including restores
Do it yourself
- Account — devices, plans, refunds, removing a device
- Restore a file or an earlier version
- Restore a whole Mac
- Lost your recovery key?
- Billing and the 60-day refund
- Frequently asked questions
Is it just you?
Check the status page first. If a region is degraded, backups queue up and catch up by themselves — nothing is lost while you wait.
Something we can’t do
We can’t recover a lost recovery key or read your backup. Everything is encrypted on your Mac with a key only you hold. If the key is gone and there’s no copy in your iCloud Keychain, the backup can’t be opened — by anyone.